Frequently Asked Questions

After you have successfully made a booking, you will receive a confirmation email. A confirmation email should be sent to you shortly after you complete your booking. If you don't get an email within a couple of minutes, check your junk folder. Get in touch with us if you don't receive anything within 24 hours: booking@inclusivetrips.co.za or call: 076 273 8531 Your E-ticket will be sent to you within 24 hours of receiving your payment. E-tickets serve as final confirmations of bookings.

With a non-stop flight, you don't have to make any stops en route. A direct flight will also take you to your destination, but may make a stop in the middle without requiring you to get off the plane. Flights with connections require you to transfer from one plane to another until you reach your destination.

Our multicity feature allows you to select all your departure and return cities, date, and duration, then search, filter, and select the best flight.

Email booking@inclusivetrips.co.za or call 076 273 8531 to speak with a consultant

All mandatory fees are included in the prices you see. Before you complete your booking, however, you'll need to check non-mandatory fees, such as seat selection, baggage, and meals. You will normally see these fees during the booking process. It is important to note that all fares are subject to availability.

Payment can be made using

• Credit Card or Debit Card.
• If you prefer to pay by bank transfer or cash deposit. Please use these banking details using your booking number as a transaction reference. Please send your proof of payment to booking@inclusivetrips.co.za so that your tickets may be issued

Payment should be made immediately in order to guarantee the quoted price. Banking details

• Account Name: Inclusive Trips (Pty) Ltd
• Account Number: 1224162579
• Account type: Current
• Account Bank Name: Nedbank Limited
• Branch code: 198765
• Branch name: Nedbank South Africa
• Reference: Booking Number

Payments are processed through a secure payment gateway, Peach Payments.

Credit card payments: Once payment has been submitted, a separate charge will appear on your credit card statement. Tickets are charged directly by the airline(s). The other fees will be charged by Inclusive Trips. All the amounts are added up to the amount you confirmed on our website.

Two different forms of payment cannot be used to partially pay for one ticket. You will need to make separate bookings if you have more than one passenger.

Depending on the airline, the rules for airfare, booking class, and accommodation may differ. We may charge a handling fee when we check your ticket's fare conditions, even if the airline does not allow changes. Please contact us if you wish to cancel your ticket so that we can check the fare regulations. Some tickets are not refundable, while others are partially refundable. Upon determining if you are entitled to a refund, we will contact the airline on your behalf. A refund will be made directly to the account used to make the original payment. It can take between six and eight weeks, depending on the airline. The refund administration fee is charged to facilitate the refund request. Feel free to contact us if you wish to make any changes to your booking.

If there are no more than three letters in the name, the airline will usually allow us to correct the name on the ticket at a fee. It is common for low cost carriers to be more flexible when it comes to such changes, although they may charge a fee for doing so.

Other services, such as accommodation and car rentals, can be added to your cart. Our services also include visas, travel insurance, shuttle services, and travel packages.

• Domestic flights: 1 hour prior to departure
• International flights: 2 hours prior to departure
• Flights to and from USA: 3 hours prior to departure is recommended

Depending on the airline and destination, the rules may differ. You can also find baggage information in your confirmation email. More information can be found on the website of your airline.

For regional and international travel, you will need a passport. Passports must be valid for at least 6 months after your return, and some countries require at least one blank page. Visa regulations vary from country to country, so please contact the embassy directly or check Sherpa to find out what requirements apply to your trip.

eVisas, or electronic visas, are official government documents that allow foreigners to enter a country. An eVisa is issued digitally, without a physical label in the passport, unlike a paper visa. Visit Sherpa to apply for one or contact us for assistance.

There are many risks associated with traveling, from flight cancellations to lost bags to medical emergencies. We highly recommend Travel insurance, because it covers a wide range of travel-related risks. For most countries, it is also a requirement for visa applications. Please contact us if you are interested in purchasing travel insurance.